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TOP 5 Customer Irritants

To improve our operators’ satisfaction in our engines Safran Helicopter Engines launched the TOP5 Product Customer Irritants in September 2011.

TOP 5 Product Customer Irritants

The aim of the TOP5 Product Customer Irritants was to better detect your dissatisfactions regarding our products during your operations, to develop for each engine family solutions matching your real needs and to accelerate their implementation.

We value your comments

During the workshops, such as the Customer Councils or Symposiums, you expressed three major whishes :

  • That for each subject the prioritization be done according to your criteria.
  • That we verify with you that the solutions suit your real needs.
  • That a regular follow up of the action plans be available.

Regarding the prioritization of the subjects, Safran Helicopter Engines has respected your criteria:

  • Mission interruption or rescheduling
  • Frequency and time spent on maintenance tasks
  • Operating costs

Regarding the development of the solutions, short term solutions and permanent solutions will be presented for each subject. With a sample of operators we will check each of them to make sure they suit your operational expectations.

Regarding the regular feedback you required, our technical and commercial Front Offices teams are regularly updated with a complete follow up of each subject. Your usual Safran Helicopter Engines contacts will inform you of the solutions and help you implement them to your fleet.

Safran Helicopter Engines is proud to say that working together with our customers has allowed us to improve:

  • Our understanding of you operational preoccupations.
  • How we mobilize our skills to suit your expectations.
  • How we take into account your feedback in the development of our future engines.

For further details regarding the TOP5 Product Customer Irritants and their solutions please contact your Customer Support Manager.

Contact us for further informations about the TOP5 Product Irritants!

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Last update: 01/27/2017