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The Safran Helicopter Engines Support

The Safran Helicopter Engines Support

TURBOMECA - We keep you flying

The Safran Helicopter Engines Support finds expression in our daily actions aiming To Keep You Flying.
We concentrate our efforts to satisfy our customers through four values:

Some representative figures

  • 2,500 Operators in 155 countries
  • Over 6,300 Employees
  • 2,500 Engineers, technicians and highly qualified employees
  • 90 Field Representatives and Field Technicians
  • 16 Sites & 1 Subsidiary
  • 30 Certified Maintenance Centers
  • 18 Repair and Overhaul Centers
Safran Helicopter Engines worldwide presence

1 – The dialogue

2 - Dedicated teams & support

Front-Office Teams:

  • Customer Service Manager (CSM)
    • Prime interface with the Operator
    • Works with the Operator to determine short and long term needs
    • Manages support network resources
    • Ensures front office coordination
  • Customer Service Representative (CSR)
    • Administrate Safran Helicopter Engines tailor-made services
    • Manage commercial logistics follow up
    • Draw up, finalize, and ensure contract execution
    • Handle warranty claims, receipt of orders & equipment, manage internal workflow
  • Field Representative
    • Dedicated 24/7 contact
    • Ensures personalized communication link
    • Proactive technical support and assistance

Special Support and 24/7 access:

  • AOG Teams
  • TOOLS Web Site
  • Help Line

3 – Tailored services

Turbomeca tailored services

4 - Continuous improvements

Process and approach:

  • Listen, Implement, Evaluate, Evolve

All of these efforts are part of Safran Helicopter Engines’s objectives:

  • To always be attentive to your opinion and needs
  • To share in the responsibility of your operations
  • To increase the added value of the services offered to your business and help you reach your short- and long-term goals
Turbomeca support objectives

For further informations about the Safran Helicopter Engines Support, please contact us !

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Last update: 01/27/2017